I have just purchased from your online store, what now?

Our jewellery is made to order and will be ready to ship in 3 – 10 business days. We will update your order with your tracking number as soon as your order is with the courier. Please note that the delivery time on most orders are 24 – 72 hours, this excludes the manufacturing time. Please know that every effort will be made to have your order delivered to you as soon as possible


I want a custom item made? Do you do custom orders?

Yes we do! Please get in touch, as we would love to discuss having your perfect piece of jewellery made.


I don’t know my ring size! Can you help?

The best option is to have your ring measured professionally at your local jewellery store. Alternatively please have a look at your Ring Sizing Guide for more information on finding your ring size. Unfortunately Liwo Design can not be held responsible for the incorrect size given.


Do you have a physical store? And where are you located?

Our studio is based in Franschhoek, but we are an online store only and do not have any physical stores. We do have quite a few wonderful shops that stock Liwo Design Jewellery that you can visit. Please have a look at our stockist page to find the shop closest to you.


Do you ship internationally?

Ye we do. Please get in touch via email so that we can discuss the safest and best option for your order to reach you.